Customer Success Specialist

About the company:

Living As One is on a mission to empower thousands of churches and organizations across the globe. We are a leading streaming provider in the non-profit and for-profit industry by providing a highly resilient live streaming solution. Come join our young fast-growing fun-embracing start up company!

 

Job Description:

As a Customer Success Specialist, you’ll play a key role in providing high-level proactive support to our customer base. We are looking for a candidate who will understand customer inquiries, problem solve to find the best solution, and transform customer interaction with a service oriented and personable attitude.

 

Our culture:

  • We hope you like Kombucha because we have it on tap
  • Fun, fast paced, open office space that is casual
  • Don’t eat breakfast on the first Monday of each month – we’ll help you stuff your face
  • We care for our people, you’ll have to take our word for it

Things you should bring to the table:

  • Technical support experience with an online service product (ticketing, phone systems)
  • Ability to partner with internal teams such as product, sales, and engineering to work cross functionally
  • Curious, quick learner, customer solution focused
  • Excellent listening skills to fully understand customer inquiries
  • Ability to adapt to a rapidly changing environment
  • Deeply passionate about helping others

Nice to have:

  • Experience with FreshDesk or a similar ticketing system
  • Experience interacting with Zapier or various APIs and pulling data
  • Experience building tools and dashboards
  • Working knowledge of IT, networking, computer hardware and software concepts
  • Experience as a video engineer in a broadcast environment
  • Knowledge of video standards, formats, and interfaces
  • Familiarity with video compression codecs such as h.264 and HEVC, streaming technologies such as DASH and HLS, and container formats such as mp4 and mkv
  • Working knowledge of the Linux Operating System, and web platforms such as Google Apps

What your day to day will be like:

  • Work through our ticketing software to ensure customers are receiving accurate and timely solutions 
  • Ability to answer and make proactive calls to customers to address their needs or issues with our product
  • Maintain up to date information to ensure seamless communication and ability to troubleshoot questions that may arise
  • Identify and communicate bugs to escalation points
  • Juggle multiple priorities and work functionally cross-team  

 

Website:

https://livingasone.com/

 

Job Type: Full-time

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