Decoding (Receiving Video)

This guide provides instructions for using a Multisite Decoder to play event content.

For more information check out…

Powering Equipment On and Off

The order for powering equipment on and off is important to ensure all settings persist throughout the system.

To Power On:

  1. Check power, ethernet, and video inputs/outputs for proper physical connection.
  2. Power on any external devices (Projectors, Monitors, Converters, etc).
  3. Lastly, power on the Decoder by pressing the power button on the front panel.

To Power Off (1st Gen) :

  1. Close out of Multisite Player.
  2. Open the start menu and click the shutdown button.
  3. Lastly, power off any external devices (Projectors, Monitors, Converters, etc).

       To Power Off (2nd Gen) :

  1. Click the user icon in the top right corner.
  2. Select shutdown in the drop down menu.
  3. Power off any external devices (Projectors, Monitors, Converters, etc)

Accessing Multisite Player

(1st Generation) Open the Multisite Player application by searching for it in the Windows Start Menu or launch it from the taskbar. For instructions on installing Multisite Player click here.

Upon opening Multisite Player the application will automatically check for updates. This icon will be displayed if an update is available. Note: Always consult your technical staff before updating or making any changes to production equipment.

Use the appropriate Host or Remote Site username and password to login. Only one login per site is permitted at a time. The last username that logged-in successfully on the local computer will always be stored. You may save the password for that username by selecting the “Save Password” check-box.

Selecting an Event and Managing Local Disk Cache

Once a user is logged-in a list of available events with their respective start date/time will be displayed on the Events tab of the application. Events can take up to 2 minutes to appear after the encoder is started; the “Refresh List” button can be used to check for new events.

Select the desired event from the list and click “Set Player” to load the event.

If the Player detects that previously cached (saved) content exists on the local hard drive a prompt will display asking if you wish to clear (delete) the locally cached data. You should always “Clear” the data if you are selecting a new stream and no longer need the old data. If you wish to keep the previously saved data select “Don’t clear,” but be mindful that limited disk space is available.

Even though the application will monitor available disk space there is no way to clear the cache while streaming, so it is important to clear unnecessary data when loading a new stream. The user interface will be disabled while the cache is clearing; the application’s Activity Indicator, which is displayed in the lower left corner of the application, will display until the cache has been cleared.

Toggling Display Output (1st Generation)

At the top-left of the application is a “Display” icon which can be clicked to toggle video on the external display on and off. The icon will be colored orange when the application is first started to remind the user that the display is off and that it needs to be turned on.

Controlling Playback & Understanding the Buffer

Once a stream is selected the audio/video will begin to download immediately. Use the player control buttons (1) and scrubbar (2) to manage video playback.

It is important to understand that the player will always download the highest quality video available, so you should wait for the player to buffer some content before trying to play. The more content that has buffered the more reliable playback will be. Underneath the scrubbar the amount of video currently buffered will be displayed (3). This value will continue to grow until it reaches the “Video Buffer” amount configured on the Player tab — up to a maximum of 60 minutes.


You can now use the adjustable seeking tool to set more accurate cue times. Set the desired seek amount from 50ms up to a minute, then use the forward or rewind buttons to seek using the desired increments.

Keyboard Commands

The following keyboard commands are available for your convenience.

  • Ctrl + Spacebar: Toggle Play/Pause
  • Ctrl + [Left] or [Right Arrow]: Seek backward or forward
  • Ctrl + S: Toggle slow motion (to help with cue setting)

Lock Feature

This feature can help prevent accidental in-app mouse clicks and keyboard commands from interrupting your video playback.

Capture Time

When hovering over the scrub bar, you can see the time when the currently selected media was encoded. The capture time will automatically adjust to your local time zone.

Video Cues

Cues make it easy for an organization’s users to communicate important points of reference in the video timeline with each other user. For example, a Host Site user can identify a common start point in a live video by creating a cue which indicates the exact time which is relevant for Remote Site users to begin playback at. Each cue’s information will sync automatically to all viewers of an event.

A cue time is relative to its event timeline, where the event timeline begins at 00(h):00(m):00(s). For example, if a cue is set to identify an action that took place 30 minutes into the streaming event the cue time will be 00:30:00.

The countdown time for a cue will represent the difference in time between the cue time and the current video playtime. For example, if a cue is set for 00:30:00 and the current position of the video is 00:10:00, the countdown will display 00:20:00 because there are 20 minutes remaining before the video playtime reaches the cue.

If you need to associate time of day with a cue it can be included as text in the cue description. For example, to distinguish between two services in a single streaming event one could name cues with the following convention: “9AM [Service] Message Start,” “11AM Message Start.”

To create a new cue pause the video at the desired time, type in a Cue Name, and click “Add Cue.” Any user may click “Go” on the cue’s row to jump to the cue’s time. Only the creator of a cue may delete the cue or update the cue’s time. The cue’s time can be updated by clicking the cue’s “Set” button, which will replace the cue’s time with the time of the video player when the “Set” button was pressed.

Cue Permissions

Administrators have the ability to delegate whether users cues will be shared with everyone, or just locally. Users who are not allowed to share will be prompted with a message to the right of the “Add Cue” button. Learn how to manage cues in Multisite Controller here…

Users who are allowed to share can also choose if they wish to do so.

LAN Mode

LAN mode is now available with E1100 and E2000 series encoders. Decoders running Multisite Player v1.1.0.24 or above are able to pull content directly from the encoder over a local area network. This feature is ideal for Host Site content monitoring or playback at Remote Sites using dedicated circuits. Please be aware that LAN mode is not supported over VPN.

To enable LAN mode on the decoder,

  1. Open the Multisite Player application.
  2. Select the settings tab on the left side.
  3. Click the enable button under LAN mode.

If a successful LAN connection has been made, the application will display a LAN mode icon in the top right corner.

To disable LAN mode on the decoder,

  1. Open Multisite Player.
  2. Select the settings tab of the left side.
  3. Click the enable/disable button under LAN mode.
  4. Close and re-open the application.


Bandwidth Testing

1st and 2nd generation Multisite Decoders have bandwidth testing built in. These tests allow you to get an accurate measurement of available network bandwidth.

To run a bandwidth test, go to the settings tab on 1st gen units, or the support tab on 2nd gen units.

Some firewalls use QOS parameters to limit specific traffic like video. The test uses both video and non video content to get the most accurate reading.

Teamviewer Remote Support (2nd Generation)

2nd generation Decoders have Teamviewer remote support built in. Users can access the system in order to provide remote support. This feature should not be used in production.

To access Teamviewer…

  1. Navigate to the Support tab on the left.
  2. Select the toggle switch to enable the Teamviewer service.

Note: If this is your first time using Teamviewer you will have to accept the end user license agreement. This agreement typically takes about 10 seconds to display after enabling the service. Once the agreement has been accepted you will need to restart the service by using the toggle switch to turn it off and then back on. An ID and password will then be displayed.