Multisite Player is an application that runs on a Multisite Decoder which allows the user to play and pause live video much like a traditional DVR. Your Decoder will need a monitor and mouse/keyboard for operation. The steps below describe initial setup and configuration.
For getting started on Legacy 1st generation Decoders or NVIDIA surround settings go here.
Table of Contents
- It is recommended to connect power through an uninterruptible power supply (UPS).
- Secure your network ethernet cable to the RJ-45 jack. Do not use an ethernet cable with the clip removed; it should not easily pull out.
- The SDI / HDMI ports found on the PCI cards are for production video and professional audio output. Video and audio are output to both SDI & HDMI simultaneously, one video channel per card. Audio should be de-embedded from SDI.
- Use the DVI-D, HDMI, or DisplayPort on the PCI GPU (not the video ports on the motherboard I/O panel) to connect one 16x9 computer monitor for decoder control.
- Connect a wired keyboard and mouse. Wireless is not recommended.
- Check power, ethernet, and video inputs/outputs for proper physical connection.
- Power on any external devices (Projectors, Monitors, Converters, etc).
- Lastly, power on the Decoder by pressing the power button on the front panel.
To Power Off:
- Click the user icon in the top right corner.
- Select shutdown in the drop down menu.
- Power off any external devices (Projectors, Monitors, Converters, etc)
First Time Boot
- Go to the Settings tab on the left.
- Click Change under Monitor Resolution.
- Set the correct resolution to match your display.
Video Output Format
- Go to the Settings tab on the left and select the Audio & Video tab.
- Click Change under Current Format.
- Set the correct resolution to match your environment.
- Next, select which output device you would like to use. For example card 1 or both 1 & 2.
- Click the Test button to confirm video output.
Note: 1080PsF will allow you to play events encoded with both interlaced and progressive scan types when outputting interlaced formats.
Selecting an Event and Managing Local Disk Cache
Events can take up to 2 minutes to appear after the encoder is started; the “Refresh List” button can be used to check for new events. Select the desired event from the list and click “Select Event” to load the event. Once selected you will see the event name displayed in the top center.
Controlling Playback & Understanding the Buffer
The following keyboard commands are available for your convenience.
- Ctrl + Spacebar: Toggle Play/Pause
- Ctrl + [Left] or [Right Arrow]: Seek backward or forward
- Ctrl + [+] or [-]: Increase or decrease the seek amount slider
- Ctrl + L: Lock or unlock play controls
To enable LAN mode on the decoder,
- Login to the Multisite decoder.
- Select the settings tab on the left side.
- Click the enable button under LAN mode.
To disable LAN mode on the decoder,
- Login to the Multisite decoder.
- Select the settings tab of the left side.
- Click the enable/disable button under LAN mode.
To run a bandwidth test, go to the support tab.
Some firewalls use QOS parameters to limit specific traffic like video. Decoders test for both video and non video content to get the most accurate reading.
Emergency Hotspot Failover
- Enable the hotspot feature on your cellular device.
- With your device unlocked, plug it into the Decoder via a USB cable. The lite-blue USB 3.1 port is currently not compatible.
- Upon connecting you will receive a prompt on your device asking to allow the connection. Press “allow” or “trust” (your device may vary).
- Once you have trusted the Decoder on your device, the Decoder may still display a message saying “The device is not yet trusted…” Click “Try Again” to allow the Decoder to try the device’s internet connection once more.
- The Decoder should begin to use the cellular internet connection momentarily. You will receive a notification on your Decoder when it detects the new internet connection.
Note: This can also be done on an Encoder in the case of an emergency internet outage. Since you have no way to press the “Try again” button on an Encoder, once you have trusted the Encoder on the device, simply unplug the device from the Encoder, and re-plug it in; then the Encoder will use the cellular connection since it has been trusted & remembered.
TeamViewer Remote Support
An active remote connection to a decoder with TeamViewer will consume additional hardware and software resources on the decoder, and therefore could reduce the quality of video playback while the connection is active. It is very important to never have an active TeamViewer connection while the decoder is being used for production purposes, and TeamViewer should not be used to remotely trigger video playback for production purposes.
- Navigate to the Support tab.
- Use the toggle switch to enable the TeamViewer service*.
- An ID and password for temporary connections will be generated and displayed. This ID and password can be used to connect to the decoder remotely. The ID and password will persist across decoder restarts, and will remain the same until the TeamViewer service has been restarted or disabled (via the in-app toggle).
*Note: If this is your first time using TeamViewer on a decoder, you will have to accept the End User License Agreement. This agreement typically takes about 10 seconds to display after enabling the service for the first time. Once the agreement has been accepted you will need to restart the service by using the toggle switch to turn it off and then back on.
Configuring TeamViewer for Recurring Connections
You can assign a decoder to your own TeamViewer account with the following steps:
1. On the Multisite Decoder’s Support tab, use the toggle to enable TeamViewer. The TeamViewer sign-in page should appear. If it gets hidden behind Multisite Decoder, use ALT + TAB to bring the sign-in page to the forefront of the screen. Sign in to TeamViewer with your TeamViewer account. (Two-factor authentication is recommended).
4. Once TeamViewer is assigned to your account, you can close TeamViewer Options and sign-out of TeamViewer. Even though you are signed out of TeamViewer, you can still remotely connect to the unit. Signing out is recommended because it will prevent users who operate the decoder from having the ability to connect to other devices which may be on your TeamViewer account.
Be aware that RossTalk is an unencrypted and unsecured protocol which should only be used on secure, non-public networks.
Available RossTalk Commands
The commands currently supported are “Custom Controls” play and pause. In RossTalk this simply is sending the following on
Ross Video Switchers
Play – bank 1 control 1
Pause – bank 1 control 2
Play – “NEXT”
Pause – “READ”
Configuring RossTalk Module in ProPresenter
The following instructions will show you how to enable RossTalk in ProPresenter 5, and to trigger a Multisite Decoder to play or pause.
5. Click the cog icon next to connect.
6. Create a name for the connection > under behavior select controller > under address enter in your Decoder’s IP address > leave the port number as 7788.
7. Click save.
8. Enable RossTalk in the settings tab on your Decoder.
Export Events to MP4 (Alpha Release)
- Event must have been streamed with DASH.
- Dual video channel events will export videos side-by-side in a single container.
- Only events with 1, 2, 5.1, 7.1 channels of audio are supported. 8 and 16 channel events can still be exported, however very few players will be able to playback these events.
- When a cue is used to set the export in and out point, the export may include up to 8 seconds of extra content at the beginning and/or end which needs to be trimmed.
- There is no ability to cancel the export once it has begun. The length of time an export will take depends heavily on how much of the selected event content remains to be downloaded to the decoder. Once the content is downloaded, it has to be converted from the stream packaging to a single MP4, and then copied to the USB.
- USB drive must be formatted with the FAT32 file system.
- Exported HEVC events may not play on all devices or in all video player applications.
- Insert a FAT32 formatted USB drive into your Decoder.
- With an event selected, click export under Export Event on the Events tab.
- Select start and end cues. These will be used to designate the beginning and end of your export.
- Specify a filename.
- Double click on a USB drive from the list.
- Click Export.